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Making a Great First Impression

How to Make a Great First Impression


Description
Learn what it takes to make a great first impression.

Part 1: The Power of Changing Other’s Reactions
Part 2: Delivering Great Answers: Preparation and Performance
Part 3: Taking Your Cue from the Customer: Reading Non-Verbal Signals
Content
  • Part 1
  • The Power of Changing Other’s Reactions
  • Part 2
  • Delivering Great Answers: Preparation and Performance
  • Part 3
  • Taking Your Cue from the Customer: Reading Non-Verbal Signals
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year